Welcome to SoBoL

Support

Everything you need to run a strong, consistent, and successful SoBoL location—one place.

How SoBoL Support Works

To ensure fast, effective support across the system, we follow a structured approach. Submitting requests through the proper channels helps us prioritize issues and resolve them quickly. For urgent, store-impacting issues (POS down, internet outage, etc.), please follow the Technology Support process outlined below.

Start Here

Check the Support Hub for guides, FAQs, or known issues

Submit a Ticket

Use the support form for anything that requires assistance

Correct Routing

Tickets are routed to Operations, Marketing, or Technology

Follow-Up & Resolution

You’ll receive updates and next steps directly

We Send You A Lot of Information!

Weekly Waves

A minimally invasive procedure used to restore blood flow by opening blocked or narrowed arteries.

Monthly Brand Address

Specialized care for heart health, including diagnosis, treatment, and prevention of cardiovascular diseases.

Monthly Marketing Scoop

Comprehensive dental care from routine check-ups to advanced treatments for oral health and hygiene.

Monthly KPI's

Expert care for hormonal and metabolic conditions such as diabetes, thyroid, and gland disorders.

Monthly PnL Requests

Complete vision care services, from eye exams and glasses to advanced treatments for eye conditions.

Annual Summit

Diagnosis and treatment of brain, spine, and nervous system disorders with advanced medical expertise.

Regular Updates & Reminders

Specialized care for bones, joints, and muscles, offering both surgical and non-surgical treatments.

New Opportunities and Partnerships

Advanced medical imaging services including MRI, CT scans, and X-rays for accurate diagnostics.

Marketing Support

The Marketing team provides brand-led campaigns designed to drive traffic, increase frequency, and strengthen SoBoL’s presence in every market—while still allowing room for strong local execution.

National promotions & campaigns
Local store marketing guidance
Social media & content standards
In-store signage & assets
Email, app, and digital campaigns
SEO & location naming updates

Marketing Resource Center

Operations Support

Our Operations team exists to support strong in-store execution and long-term store health. Your assigned Operations Advisor is your primary point of contact and partner in performance.